- Increased service availability and quality to users
- More efficient handling of problems and lower costs of ICT service provision
- Helping the ICT directorate to understand their ICT infrastructures. leading to better informed decisions
- Planning expansions and upgrades – maintaining a close match between demand and capacity enabling the organisation to make more efficient use of resources
- A strategic approach can keep downtime to a minimum
- Specialist knowledge can deliver flexible systems that are faster and more economical
